Terms & Conditions

PAYMENT: Full prepayment of the total deposit amount is required at time of booking latest within 24 hours to confirm reservation with the balance due/to be processed 60 days prior to arrival date. All reservations that have not been confirmed with either a credit card or by bank transfer are deemed provisional and will automatically be released after 24 hours.

All offers and special offer rates are at all times subject to availability. Block out dates are applicable at 14 on Klein Constantia discretion, even when not stated. All rates advertised are on a per night bases unless stated otherwise. The guest acknowledge joint and several liability for all services rendered until full settlement of bills.

CHECK-IN TIME AND CHECK-OUT TIMES: Check-in time is from 15:00 to 18:00 and check-out time is prior to 11:00. All requests for early check-in or late departure are subject to availability and may be subject to additional fee

CHILD POLICY: No children under 18, unless pre-arranged with us. If agreed in writing, then the parents take full responsibility for the actions of their minors and agree to the Damage Profile, the Risk Profile and the Code of Conduct.

MISCELLANEOUS: The property also comprises of a natural pond which contains some frogs. Depending on the season, there may be some noise.

WAIVER: 14 on Klein Constantia will not be held liable for any loss or damage to any guest or their belongings whilst on the premises. Complimentary safe deposit boxes, subject to the terms and conditions for use are available in rooms. The client/guest shall be responsible for any loss or damage to allocated rooms, furnishings, utensils or equipment therein, caused by any act or omission by the client/guest or their employee.